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ActiveX RDP fall back to HTML5 instead of Java??

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Is it possible to have an ActiveX RDP bookmark fall back to HTML5 instead of Java?  Java is getting more and more troublesome with each additional Java security update.  HTML5 compatibility is good, it's just not quite as smooth as the ActiveX option to be able to default to it across the board for our environment.

Thanks,

Scott. 


Remote clients being denied access to portal....

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We're having sporadic issues with remote clients getting denied access to our portal, they don't even get a login prompt.  We're running an SRA 4600 with SonicOS SSL-VPN 8.0.0.3-23sv but have see it on 8.0.0.1 as well.

Log entry:

 WAF threat prevented: SQL Injection Attack 1
 More Detail

  Input-matched: _ga=ga1.2.676072112.1440205737; _dc_gtm_ua-21325736-1=1
  Threat: SQL Injection Attack 1
  Threat Id: 9005
  Description: SQL Injection is an attack technique used to exploit web sites that construct SQL statements from user-supplied input
  URI: remote.ncmic.com:443/
  Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko

Top 5 Recommended Secure Remote Access (SRA) -- Aug 23rd, 2015

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Please find below Support's Top 5 Recommended Mobile Security articles for the week of Aug 23rd, 2015!

1. How to uninstall Net Extender on Windows 7 instruction to remove Net Extender if its not in Add/Remove programs

2. Why are Net Extender or Active X bookmarks not launching from the SRA Portal? Known issue with windows 10

3.  Java CIFS bookmark wont allow transfer to local filesystem on MAC Support information for MAC Net Extender

4.  Why does Net Extender not work on my MAC? Support information for MAC Net Extender

5.  Is Windows XP supported for SRA or Net Extender? Information on support for Windows XP

Do not forget to check back for updated Support Recommended articles weekly.
Search thousands of Knowledge Base articles online on the Support Portal

GVC Help to 3060

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I have a Pro 3060 with a group VPN setup.

Recently I had to create a site to site and create a nat to send traffic through it.

Now when I connect to the vpn Phase 2 says its authenticated from the network on the other side of the Site to Site VPN....???

I also cannot intermittently access the file server on the LAN.

I have checked and double checked the settings but its driving me crazy trying to figure this out...

any help would be greatly appreciated..

thanks

Connection problems using EX 6000 running 11.2.0-258

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We have several problems running the EX 6000 with firmware 11.2.0-258.

Users connect to the workplace and start the HTML-5 RDP client.

Some users get disconnected after max. 5 minutes of work, others can work all day long. In the log file you see errors like:

<KERNEL> encrypt:ssl_encrypt failed(-107) <40043cc9>

::EWRDP::Pollset create failed Sec-WebSocket-Key = /HDr7G5NlioartWPT0EM4w== 

::EWRDP::Shutting down backend connection Sec-WebSocket-Key = /HDr7G5NlioartWPT0EM4w== 

Using trace facilities we see in TCP that the connection is closed after a number of TCP [ACK, PSH] packets, shortly followed by TCP [[ACK, FIN] then the connection is closed.

Most stable connection we have is from a Mac OS system running 10.10.5 in combination with Google Chrome version 45.0.2454.93. All other combinations like Mac OS or Windows versions using various browsers produce errors and instable connections.

Is anyone else experiencing this?

Thanks in advance.

Cor

Routing Issue on SRA 4600

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We have a TZ-210 firewall and recently added a SRA 4600 to our setup to get the SSLVPN off the firewall. I put the SRA on the DMZ of our firewall (existing network) and setup the NetExtender range to be different than our DMZ range. I then put a route into our firewall for this new range and everything works great except NetExtender clients cannot reach any other DMZ network servers. I can reach the SRA itself, the firewalls DMZ ip address, the LAN, etc. but no other DMZ machines are reachable.

I am fairly certain I have everything setup properly and according to your documentation, this is a supported setup if you are out of DMZ ip's to hand out for NetExtender clients. I need our NetExtender clients to be able to reach these DMZ servers and they cannot.

Any thoughts on why this is happening?

SRA 1600 Not respond

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Hi, 

My Sonicwall SRA 1600 not respond anything, even through the console port, what can i do?

i also try to reset the factory setting, the reset button on the front panel is not working. the SRA only show the power light.

Any suggestion?

Thanks.

SRA 1600 not respond

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the SRA 1600 not respond from management port or console port,  the reset button is not working.

what happen is it?

Thanks.


Help! I'm using NetExtender with a UBIQUITI Internet Service Provider

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I have version 6.0.191 NextExtender.  My ISP is a UBIQUITI internet service provider.  The ISP bounces wifi off of towers to his server that has a fiber connection.

Sometimes I have trouble connecting.  But the main problem is I am unable to Upload files (even small 100kb) files without getting kicked off NetExtender.  I am constantly fighting NetExtender.

Can I change the settings in my Sonicwall NetExtender software to help it stay connected better? 

My only other option for an ISP is satellite, and I've heard it's not much better.

SRA 4200, will there be an 8.1 update available?

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I see a recently released update for the SRA4600, will there be an 8.1 update for the SRA4200?

We have a 4600, but prefer to test new builds on a spare 4200 we have for backup purposes.

Thanks,

Scott.

Not able to RDP from Google Chrom

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Dear All,

I have created Terminal service RDP bookmark for JAVA , and i try to login ,but i am not able to login to remote PC. IF i used Terminal Service RDP ActiveX, then i am able to log in.

Can any one help me on this, i want to use Google chrome.

Thanks in advance.

Shri !!

T

SONICWALL Mobile Connect - Installation files?

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Hi

We need to deploy the "SONICWALL Mobile Connect" software on multiple client computers. I do know that it is available in the Windows App Store. Company policy however denies access to the Windows App Store as we use our own client management software.

Where can we get the .exe (or best case: .msi) in order to deploy the "SONICWALL Mobile Connect"?

Thanks,
Hans

Licensing is out of sync

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I have a TZ 205 sonicwall, I just renewed the license with a (Comprehensive Gateway Security Suite Bundle (3years), now and since I purchased the license my device can not synchronize with the mysonicwall.com..... In mysonicwall.com the license is activated and valid till 2019 but in my device I am even not seeing the previous licences. I did add the keyset manually and I reset the security services, but nothing changed.

Can anyone help me to solve the problem, or at least can anyone guide me how I can contact online support.

Best Regards 

Mobile Connect not working with macOS Sierra

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Thanks for reading this.

Since I upgraded my Mac to mass Sierra I can no longer remotely to my office server via the Sonic Wall Mobile Connect App version 4.0.8.  I am very frustrated as the documentation that was available on this web site stated that the problem had been fixed in the beta version.  This was completely misleading and wrong.

I seriously hope someone is working at Dell or SonicWall to find a solution to this problem as I just renewed my SonicWall licence.  This *** as I am dependent on a proper remote connection to do my work.  I now have to rely on LogMeIn which is much slower.

Thanks for your help or comments.

Alain

Dell SMA client version 11.4.0.363 Certificate authentication bug

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Dell SMA client version 11.4.0.363 has a bug: it displays two extra certificates (which don't work) in the certificate authentication prompt. This bug doesn't exist in the previous 11.4.0.355 version.


-Krister


SRA EX-6000: default settings for num lock

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We are currently testing the latest firmware for the SRA EX-6000 (11.4.0.368 + latest hotfixes)

One of my testers is asking if it is possible to enable numlock by default in the HTML5 RDP shortcut.

Does anyone know if this is possible?

Furthermore we also seeing that sometimes users are getting the wrong keyboard language and as a user you have to switch the language (with left-alt + shift) to get the correct characters from the keyboard.

Is this a known issue in the SRA EX6000 or is it worthwhile to open up a support case for it?

It is not happening all the time but sometimes so it is difficult to investigate.

TZ300 locking up when config SSLVPN

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Not sure where to put this... I can get a SOHO or TZ300 to lockup and stop responding to the web interface by trying to configure the SSL VPN service. The firewall will keep working just fine and filter traffic etc. However the web interface is unreachable and fails with err_empty _response.. Only a reboot will bring the interface back..... I am on the latest firmware but have noticed this issue for the past 6 months

SMA Management API Examples Needed

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I'm looking for some example code snips for the API on the SonicWALL SMA management on port 8443.

When supporting customers we occasionally need to drop their session on any one of the four global gateways and doing this though a template/script is the direction we need to go.

I'm able to pull the list of all users on all four of my global locations. The formatted CURL request works great as a pull (GET), but I'm running into a brick wall when it comes to formatting the JSON request to "terminate" one of the user sessions.

The POST method is technically working from the perspective of authentication to the target appliance, but I think I have the format of the posted JSON file messed up. Is there an example of API calls?

The SonicWALL SMA API documentation is fine and all GETs to the API work well... I think the POST portion of the document is missing something that I need or possibly the Terminate functions array type is throwing me off.

Any examples would be fantastic!

SRA4200 now long out of support - can I still upgrade firmware

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So we have an SRA4200 that is long out of support and, from what I can see, I can't renew it anymore either. It's a secondary form of access for us in case out main DirectAccess goes down for some reason.

I see there are newer versions of firmware than the one I have in Mysonicwall.com

What will happen if I try to install a version that came out AFTER our licence expired?

Configuration Sonic Wall TZ 400 Wan Only site to site VPN possible?

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We have a sonic wall tz400 and have our local workstations configured to receive public IP in the 167.x.x.x/24 range. The question is if the SonicWall can be configured to do a site to site VPN attached to the same network as the workstations and route traffic from these workstations to the destination network. The way that I conceptually seee this working is to  use the WAN X0 port on the SonicWALL and then configuring the workstations initially with static routes to route to the destination 10. network from the Static 167.x.x.x address on the SonicWALL WAN port.

Is this possible?

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